Questions or Comments?

Your voice matters to us at Vale Health! Whether you have a question, a suggestion, a correction or something else on your mind, we're eager to hear from you. 

Customer Support - Here to Assist You

We are here to help you with any inquiries or issues you may encounter. For assistance, please reach out to us at support@valehealth.com. We strive to respond within 24-48 hours.

Feedback - A Better Resource for You

We value your feedback and are always looking to improve your experience with us. Please share your thoughts and suggestions with us at feedback@valehealth.com.

Looking for help? Here are our most frequently asked questions.

General FAQs

Everything you need to know about our products. Can’t find an answer? Contact us.

Vale Health collaborates and consults with the Froedtert & MCW health network in the manner described below to enhance your wellness journey. Think of Vale Health as a bridge connecting you to a simplified and vetted collection of health and wellness solutions. 

It starts with Vale Health collaborating and consulting with renowned Froedtert & MCW health professionals for purposes of reviewing and identifying general categories of products to determine if they have enough credibility to help with common health needs. Vale Health then researches the market for the top products in each of those categories and only allows those that meet Vale Health’s standards to be included.  In some circumstances, doctors and clinicians also vote on specific products and services and whether to include them.  This is more common when products have more clinical claims.

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When you choose a product or solution through Vale Health, you're not just accessing a standalone product or solution.  The Wellness Marketplace also includes links to froedtert.com so you can more easily connect to healthcare professionals to address your health needs when you need clinical care. This brings you a more seamless and trustworthy wellness experience.

At Vale Health, we are committed to maintaining the confidentiality and security of your personal information. Protecting your privacy is a responsibility we take very seriously. We describe how we collect, use and disclose your personal information in our privacy policy. Your trust is the cornerstone of our relationship, and we are dedicated to upholding that trust through our privacy practices. If you have any concerns or questions regarding how we handle your data, please do not hesitate to contact us.

If you need to check the status of your order or track your order, please contact the vendor directly. Their contact information is usually provided on their website. While we are unable to directly access your order details, our customer support team is available to help you navigate the process. You can reach out to us at support@valehealth.com or visit us at our Contact Us page for more options.

We are an online wellness information service that helps consumers find the health and wellness tips and solutions they need with input from the health care providers they trust. To learn more, visit our About Us page.

Some products are FSA/HSA eligible, allowing you to use your FSA and HSA accounts effectively. Look for the FSA/HSA badge on eligible products, or check with your plan administrator for more details.

Vale Health exists as an extension of your trusted relationship with your health care provider.  While there are many other places to learn about or purchase wellness products, Vale Health is rooted in privacy, avoidance of conflicts of interest, and the need to live up to trust of doctors and the people who use the service.

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Source: Ratings from reviews of privacy policies, terms of use, active marketing businesses, and review of live sites.  If any organization believes there to be an inaccuracy in the table, please contact support@valehealth.com.

For items purchased via our Amazon, the return process is governed by Amazon's own return policy. To initiate a return, you must go through your Amazon account. Please refer to the 'Your Orders' section on Amazon to view return options for each product. For any items bought directly from a vendor's site, please refer to that specific vendor's return policy. This information is typically found on their website under sections like 'Return Policy', 'Customer Service', or 'Help'. While we can't process your returns directly, we're happy to assist you with any questions you may have about navigating your product’s return policy. You can reach out to us at support@valehealth.com or visit our Contact Us page for more options.

No. Products available for purchase are not covered by insurance, although some products may be HSA/FSA eligible.  In some cases we may link to services that your health system may provide for awareness.  In these cases, you can access these services directly with your provider and Vale Health does not manage the relationship or transaction.

Our goal is to make it easy for people to find a set of good options to consider when choosing a product or service to address everyday health needs. For products that are most closely tied to clinical care, we rely on the doctors and clinicians of the health systems we work with to give guidance and feedback on which to include.  For products that are less clinical (like weighted blankets as an example), we do the heavy lifting by researching the available information for the products and services in the categories we cover to make the selection process easier for our users.

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We do that by leaning on the opinions of credible product review websites, the consumers who use the products, and by doing online research into the policies and performance of the companies that make the products. 

Review websites: Most categories of products and services have professionals, publications or organizations that evaluate those products and services and recommend which are best to use. We carefully consider the credibility, authority, and independence of a third party when deciding whether to consider their opinion. 

User opinion: Many of the products in the categories we cover are reviewed and rated by consumers on online sites. We collect the ratings from online sources and compare those ratings and reviews from users across products and across sites.

Online research: We dig into the details of the issues that matter to people when they purchase consumer products such as safety certifications, privacy policies, warranties, customer support and other category specific qualities. While we do not conduct physical assessments of the products, we look at policies and performance of the manufacturer on issues that are important to the value and safety of the products purchased.

The wellness marketplace is operated by Vale Health to bring you products from categories voted on by physicians.


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