Site Privacy Policy

     Vale Health, Inc. Privacy Notice

Last updated: January 24, 2024

Vale Health, Inc. (collectively, “Vale Health,” “we,” “our,” or “us”) is an online marketplace platform that helps consumers find the health and wellness solutions they need from the health care providers they trust. This Privacy Notice details our practices in collecting, using, disclosing, and otherwise processing your personal information, as well as the choices you have regarding such personal information. For information about your privacy choices, please review Section 7 Your Privacy Choices.

Table of Contents:

  1. Scope
  2. Personal Information Collected
  3. Purposes for Collecting and Processing
  4. Disclosures and Sharing of Personal Information
  5. Aggregate and De-identified Information
  6. Cookies and Tracking
  7. Your Privacy Choices
  8. Retention
  9. Children’s Information
  10. Security
  11. Third-Party Links
  12. Changes to this Privacy Notice
  13. Contact Us

 

  1. Scope

Except as otherwise described below, this Privacy Notice applies to the personal information Vale Health collects and processes related to: visitors to our website, valehealth.com, where this Privacy Notice is posted (the “Site”);  individuals who use, access, or otherwise interact or engage with the services or features available through our Site; individuals who register for or participate in our events, surveys, research, or promotions; individuals who subscribe to receive news, information, and other communications from us; current, former, and prospective business partners; and individuals who communicate or otherwise interact or engage with us or the services available through our Site (collectively referred to as the “Services”).

Not in Scope. This Privacy Notice does not apply to the personal information that we collect and process about Vale Health employees, contractors, personnel, job applicants, or candidates.

Additional Notices. In some cases, alternative or supplemental privacy notices may be provided and will apply to certain personal information collected and processed by us. These alternative or supplemental notices will control to the extent there is a conflict with this Privacy Notice, with respect to your personal information that is subject to that additional notice.

  1. Personal Information Collected

As further described below, we collect personal information directly from individuals, third parties, and automatically through your use of our Services.

Personal Information Collected Directly From You. The personal information we may collect from you depends on how you use our Services or otherwise interact or engage with us, but generally includes: 

  • Identifiers/contact information. When you contact us, including via email, phone, or webform, we collect certain personal information from you, such as your name, phone number, email address, and any personal information that you otherwise submit to us.
  • Survey responses. When you fill out our surveys, we may collect your survey responses, including information regarding demographics, preferences, and your opinion about our products and Services. Participation in our surveys is voluntary.
  • Health information. We may collect information related to your actions on the site, such as information about the health and wellness products you view on our Site and related information.
  • Sweepstakes, contests, and promotions. If you participate in our sweepstakes, contests, or promotions, we may collect your name, age, email address, and other registration information related to our sweepstake, contests, and promotions.   
  • Professional information. When you work with us in your professional capacity, we may collect your business name, email address, postal address, phone number, and your position with the business.
  • Communications and interactions. When you email, call, or otherwise communicate with us or members of our team, we collect and maintain a record of your communications. We also maintain records of communications and information that you may post on our social media channels and information you provide to us related to any customer support requests. 
  • Other information. Depending on your interactions with us, we may collect additional information such as personal information related to your interactions with our products and Services.

Personal Information from Third Parties. We may collect personal information about you from third-party sources, such as public databases, joint marketing partners, social media platforms, government sources, or other third parties.

  • We may receive lead and prospect information from third parties about prospective customers who may be interested in our Services. 

If you post information about us or engage with us on third-party platforms, such as through your social media account, we may collect personal information about you from that third-party platform or account (e.g., your social media username and/or handle). These third-party platforms and services control the information that they collect and share about you. For information about how they may use and disclose your information, including any information you make public, please consult their respective privacy policies. Personal Information Collected AutomaticallyWe automatically collect and derive personal information related to your use of our Services and your interactions with us. Such information may include:

  • Device and browsing information. We use cookies, log files, pixel tags, and other tracking technologies to automatically collect information when users access or use our Services. We may collect IP address, general location information, domain name,      , pageviews, date and time stamps, browser type, device type, device ID, Internet service provider, referring and exiting URLs, operating system, language, clickstream data, and similar device and usage information. For more information, see Section 6 Cookies and Tracking.
  • Activities and usage. We also collect activity information related to your use of the Services, such as information about links clicked, searches, features used, items viewed, and time spent within the Services.
  • Location Information. We may collect or derive location information about you such as through your IP address. With your permission, we may also collect geolocation information from your device. You may turn off location information sharing through your device. 
  1. Purposes for Collecting and Processing 

Generally, we collect, use, and otherwise process the personal information that we collect for the following purposes:

  • Providing Services and support. To provide and operate our Services; communicate with you about your use of our Services; provide troubleshooting and technical support; respond to your inquiries; gather customer feedback; fulfill your requests; communicate with you; and for similar Service and support purposes.
  • Analytics and improvement. To better understand how users access and use our Services, products, and offerings, and for other research and analytical purposes, such as to evaluate and improve our Services and business operations, to develop Services and features, and for internal quality control and training purposes.  
  • Customization and personalization. To tailor the content that we may send you and that we may display on the Services, including to offer personalized help and instructions, and to otherwise personalize your experience.
  • Marketing. For marketing purposes. For example, to send you information about our Services, such as emails and newsletters and any other information that you sign up to receive. 
  • Research, studies, and surveys. To conduct research and to administer surveys, such as for market research, customer satisfaction purposes or improving the Service; to conduct statistical and data analytics; and for other similar purposes. 
  • Security and protection of rights. To protect our Services and our business operations; to prevent and detect fraud, unauthorized activities and access, and other misuse; where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or third party, or violations of our Terms of Use or this Privacy Notice. 
  • Legal proceedings and obligations. To comply with the law and our legal obligations, to respond to legal process and related legal proceedings. 
  • General business and operational support. To consider and implement mergers, acquisitions, reorganizations, bankruptcies, and other business transactions, and related to the administration of our general business, accounting, auditing, compliance, recordkeeping, and legal functions.  
  1. Disclosures and Sharing of Personal Information 

Generally, we disclose the personal information that we collect to provide our Services, respond to and fulfill your requests, as otherwise directed or consented to by you, and for other purposes otherwise described in this Privacy Notice, such as: 

  • Services and support. To provide and operate our Services, communicate with you about your use of the Services, provide troubleshooting and technical support, respond to your inquiries, fulfill your requests, and for similar Service and support purposes.  
  • Analytics and improvement. To better understand how users access and use the Services, our products, and offerings, and for other research and analytical purposes, such as to evaluate and improve our Services and business operations, to develop our Services and features, and for internal quality control and training purposes.  
  • In support of business transfers. If we, our affiliates, or subsidiaries are or may be acquired by, merged with, or invested in by another company, or if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company. We may also share certain personal information as necessary prior to the completion of such a transaction or corporate transactions such as financings or restructurings, to lenders, auditors, and third-party advisors, including attorneys and consultants, as part of due diligence or as necessary to plan for a transaction.
  • Compliance, governance, and legal requirements. To comply with our legal and compliance obligations and to respond to legal process and related legal proceedings. For example, we may disclose information in response to subpoenas, court orders, and other lawful requests by regulators and law enforcement, including responding to national security or law enforcement disclosure requirements. We may also disclose information, including personal information, related to litigation and other legal claims or proceedings in which we are involved, as well as for our internal accounting, auditing, compliance, recordkeeping, and legal functions.
  • Security and protection of rights. To protect the Services and our business operations; to prevent and detect fraud, unauthorized activities and access, and other misuse; where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety or legal rights of any person or third party, or violations of our Terms of Use or this Privacy Notice.  

We may disclose and make available personal information for the purposes described above to third parties, which may include:

  • Vendors and service providers: We may disclose the personal information that we collect to our service providers, processors, and others who perform functions on our behalf or provide us services. These may include, for example, service providers that host or operate our Services, payment processors, analytics providers, information technology service providers, customer service vendors, consultants, auditors, and legal counsel. 
  • Healthcare professionals and partners. With your consent, we will disclose personal information to healthcare professionals and partners to better assist you with the services you request.
  • Third-party platforms, providers, and networks. We may disclose or make available personal information to the third-party platforms and vendors that we use to provide or make available certain features or portions of the Services, or as necessary to respond to your requests.       
  • Others as permitted or required by applicable law. We may disclose personal information to third parties to the extent permitted or required by applicable law. This may include regulators, government entities, and law enforcement. It may also include certain disclosures that we are required to make. 
  • Security and protection of rights. We may disclose your personal information when we believe it is appropriate to do so to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Privacy Notice, or as evidence in litigation in which we are involved.
  1. Aggregate and De-identified Information

To the extent permitted by applicable law, we may receive, use, and disclose aggregate and other non-identifiable information related to our business and Services for quality control, analytics, research, development, and other purposes.

  1. Cookies and Tracking

We and other third parties use cookies, pixel tags, session replay technology, and other similar tracking technologies to automatically collect information about browsing activity, device type, and similar information within our Site and Services. This information, which may be considered personal information in some jurisdictions, is used, for example, to analyze and understand how you access, use, and interact with our Site and Services; to identify and resolve bugs and errors in our Site and Services; to assess, secure, protect, optimize, and improve the performance of our Site and Services; measurement and analytics purposes; and to personalize content on our Site and Services. We may also de-identify and/or aggregate such information to analyze trends, administer our Site and Services, and gather broad demographic information for aggregate uses, and for any other lawful purposes.

Cookies. Cookies are alphanumeric identifiers used for tracking purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process, to support the security and performance of the Site and Services, or to allow us to track activity and usage data within and across our Site and Services.

Pixel Tags and Similar Technologies. Pixel tags (sometimes called web beacons or clear GIFs) are tiny graphics with a unique identifier, similar in function to cookies. We may use these tracking technologies to understand users’ activities, to help manage content and compile usage statistics, and in emails to let us know when they have been opened or forwarded so we can track response rates and gauge the effectiveness of our communications.

Third-Party Analytics and Tools. We use third-party tools, such as Heap Analytics, which are operated by third party companies to evaluate usage and traffic on our Site and Services. These third-party analytics companies use cookies, pixels, and other tracking technologies to collect usage data to provide us with reports and metrics that help us analyze, improve, and enhance performance and user experience.  You can learn more about Heap Analytics at https://www.heap.io/privacy

Cross-Device Tracking. We and third parties may use the information we collect about you within our Site and Services, and on other third-party websites and services, to help us and these third parties identify other devices that you use (e.g., a mobile phone, tablet, other computer, etc.) to interact or engage with us or our Site and Services. 

  1.      Your Privacy Choices 

You have certain choices regarding our processing of your personal information. For example:  

Marketing Communications. We may send periodic promotional and operational emails or other similar communications to you. You may change your preferences by following the instructions provided to you in the communication. If you opt out of receiving promotional emails from us, we may still send you communications about your account or any Services you have requested or received from us.

Cookie preferencesYou can set your browser to block certain cookies or notify you when a cookie is set; you can also delete cookies. The “Help” portion of the toolbar on most browsers will tell you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to delete cookies. Visitors to our Site who disable cookies will be able to browse the Sites, but some features may not function. If you visit our Site from a different device or from a different browser on the same device, you will need to apply your cookie settings for that browser and/or device as well.

  1. Retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes for which it was collected or as otherwise necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements. 

  1. Children’s Information

Our Services are not designed for children under 18. If we discover that a child under 18 has provided us with personal information, we will delete such information from our systems. If you are a parent or guardian and believe we have collected your child’s information in violation of applicable law, please contact us as set forth in Section 13 Contact Us.

  1. Security

We have implemented safeguards that are intended to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.

  1. Third-Party Links

Our Site and Services contain links to third-party websites. Any access to and use of such linked websites is not governed by this Privacy Notice, but instead is governed by the privacy notices of those third-party websites. We are not responsible for the information practices of such third-party websites.

  1. Changes to this Privacy Notice

We may make changes to this Privacy Notice from time to time, so please be sure to check back periodically. We will post updates to the Privacy Notice on the Site and Services. If we make any material changes to this Privacy Notice, we will endeavor to provide you prior notice, such as by emailing or posting prominent notice on our Site or within the Services. 

  1. Contact Us

Vale Health welcomes your questions and comments about your privacy or this Privacy Notice. Please contact us by emailing support@valehealth.com     or calling 708-761-0391 for additional information.

The wellness marketplace is operated by Vale Health to bring you products from categories voted on by physicians.


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